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机票超售,如何维护权益?

民航新闻 10月14日 09:35 阅读119

亲爱的朋友们,你是否有过这样的经历:满心欢喜地准备踏上旅程,却因为航司机票超售而未能坐上飞机?今天,我们就来聊聊机票超售这个让人有些无奈的话题。

 

我们要明白为什么会出现机票超售的情况。航司为了保证上座率、保证自身效益,销售机票的数量往往会高于航班本身的承载量。这本是一种商业策略,但却给部分乘客带来了不便。


 
当你不幸成为因机票超售而未能坐上飞机的乘客时,不要慌张。航司通常会将你安排在就近的航班上。然而,如果这个解决方案并不能让你满意,你是有权利退票并要求赔偿的。
 
在面对机票超售的情况时,我们应该如何维护自己的权益呢?
 
第一,保持冷静。不要因为一时的情绪激动而与工作人员发生冲突,这只会让问题变得更加复杂。
 
第二,及时与航司工作人员沟通。了解他们的解决方案,并明确表达自己的需求和不满。
 
第三,保留好相关证据。如机票、登机牌、与工作人员沟通的记录等,这些都将成为你日后要求赔偿的有力依据。
 
第四,如果航司的解决方案不能满足你的要求,可以向相关部门投诉。如民航局消费者事务中心等,他们会为你提供帮助和支持。
 

最后,希望航司在追求效益的同时,也能更加重视乘客的权益。毕竟,我们选择乘坐飞机,是为了更加便捷、舒适地到达目的地。而当我们的权益受到侵害时,我们也应该勇敢地站出来,维护自己的合法权益。


My dear friends, have you ever been on a plane with so much joy that you couldn't get on the plane because of overbooking? Today, we are going to talk about the overbooking of airline tickets. 


We need to understand why there is overbooking. Airlines in order to ensure attendance, to ensure their own benefits, the number of tickets sales will often be higher than the carrying capacity of the flight itself. This was supposed to be a business strategy, but it has inconvenienced some passengers. 


Don't panic when you unfortunately become a passenger who can't get on a plane because of overbooking. The airline will usually put you on a nearby flight. However, if this solution does not satisfy you, you have the right to refund the ticket and claim compensation. In the face of overbooking, how should we protect their rights? 


First, stay calm. Don't get into a fight with a staff member because of a momentary emotion. It will only make the problem more complicated. 


Second, timely communication with the airline staff. Understand their solutions and articulate their needs and grievances. Third, keep the relevant evidence. 


Such as ticket, Boarding Pass, communication with staff records, etc. , these will be a strong basis for your future claims. 


Fourth, if the airline solution can not meet your requirements, you can complain to the relevant departments. Such as the CAAC Consumer Affairs Center, they will provide you with help and support.


 Finally, hope that the airline in the pursuit of efficiency, but also more attention to the interests of passengers. After all, we choose to fly in order to reach our destination more easily and comfortably. And when our rights and interests are violated, we should also be brave to stand up for their legitimate rights and interests.